If you are an active VIP or Teams subscriber, we have extended your subscription end date out until September 15, 2022. I received an email from Apple saying my subscription will end on a date that is earlier than September 2022. The grace period will last until September 15, 2022, but we recommend you find an alternative as soon as it makes sense for you. How much longer can I continue to use the product? New subscriptions are no longer available after the retirement announcement. You will not be charged for this extension and your subscription will not be billed for a renewal.Ĭan I become a new VIP or Teams subscriber? If you are an active VIP or Teams subscriber, your subscription end date has already been extended to September 15, 2022. What happens if my subscription expires during the grace period? Will I be charged? If you plan to continue to use video as a coaching tool, we recommend you find a suitable alternative before the grace period ends on September 15, 2022. At the end of the grace period, all Coach's Eye cloud services will be disabled and the mobile apps will no longer be supported. We have also extended all active subscriptions, at no cost to subscribers, to match the duration of the grace period. This includes releasing critical bug fixes, but does not include feature development. However, we will continue to support existing customers for a 12-month period. What does it mean that we're in a "grace period"? What has changed?Ĭoach's Eye mobile apps, in-app purchases, and subscriptions are no longer for sale. ![]() We have decided to invest these resources into other growing areas for TechSmith. It takes a lot of ongoing development to continue to provide an app and web service that is relevant and up to date with the latest technology. This article is intended to help customers understand how best to use the apps and services during the grace period by providing answers to anticipated questions. ![]() However, at the end of the grace period all support has ended and active subscriptions have expired. During that time, the apps and services remained fully supported. This retirement included a one-year grace period, running from Septemuntil September 15, 2022. The Coach's Eye apps and services, including, has been retired by TechSmith.
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